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Published Answers
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Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...
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Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
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Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
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Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
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Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
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Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
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Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
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Environment: Chat, Business rules, Website Link Surveys Oracle B2C Service, All supported versions Resolution: The ability to initiate pop-up website link surveys when a chat is completed or...
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Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: In order to stop a CPM customization from being triggered it must be...
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Environment: Surveys, survey_common.phph, survey_results.php Resolution: Currently, this file is not editable. A managed services engagement is needed to customize the output of the...
End of results.
Documentation (85)
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Customer Portal » \RightNow\Utils\Text valid date (year, month, and day are a valid combination) in the " y -m-d h:m:s" format. isValidDate Last Updated: 10/23/2018
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Customer Portal create */){ var a = arguments, o = null, i, j, d; for (i = 0; i < a.length; i Last Updated: 10/23/2018
Link to a URL
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Customer Portal ChatCommunicationsController ( unknown Y ) Static No description. code » Parameters Y : unknown No Last Updated: 10/23/2018
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Keyboard Shortcuts + O Organization Ctrl+Shift+T Task Ctrl+Shift+B Dashboard Ctrl+Shift+R Report Ctrl+Shift+G Last Updated: 09/09/2022
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Keyboard Shortcuts + O Organization Ctrl+Shift+T Task Ctrl+Shift+B Dashboard Ctrl+Shift+R Report Ctrl+Shift+G Last Updated: 02/22/2025
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Keyboard Shortcuts + O Organization Ctrl+Shift+T Task Ctrl+Shift+B Dashboard Ctrl+Shift+R Report Ctrl+Shift+G Last Updated: 06/16/2022
Link to a URL
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Customer Portal Communicator ( unknown Y ) Static RightNow.Chat This namespace contains functions Last Updated: 10/23/2018
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Customer Portal ."); YUI().use('io-base', 'io-form', 'io-queue', 'io-upload-iframe', function( Y ) { /** * Contains any Last Updated: 10/23/2018
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StartInteraction ;/VsDebuggerCausalityData> < o :Security Last Updated: 02/08/2023
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RegisterSmartAssistantResolution +KiI0ejMdvxPuaVGuRfzBKslGBJvU8P8vVsuaIACQAA</VsDebuggerCausalityData> < o :Security xmlns Last Updated: 02/08/2023
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